Job Details

Director, Contact Elimination

Location NEW YORK, New York, United States
Category Technology
Job Opened January 14th, 2022
Education Bachelor's Degree
Job Number 2200008H
Job Type Full Time
Remote No

job description

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.


What This Position Is All About: 

Saks Off 5th (SO5) is seeking a candidate to identify and integrate innovative solutions that lead to improvements and the reduction of contacts across multiple channels. The Director of Contact Elimination will lead the full scope of the from identifying the opportunity, organization of data, building the business case, and execution. You will work with key stakeholders across the company to drive best in class customer experience.


You Have:

  • Excellent written and verbal communications skills
  • Ability to articulate their position and achieve buy inability to articulate their position and achieve buy in
  • Solid organizational and inter-personal skills with the ability to foster productive relationships at every level
  • Creative problem-solving ability and multi-tasking competing priorities
  • Strong experience in managing complex projects with multiple stakeholders
  • Previous project management experience
  • Ability to work with technical and non-technical business owners to overcome obstacles and deliver results


As The Director of Contact Elimination, you will:

  • Identify opportunities and develop recommendations for process improvements to eliminate contacts
  • Works with stakeholders to identify business requirements, processes, and risks. Evaluates current business processes and identifies opportunities for business process improvements to improve the customer experience, backend efficiency, and reduce operating costs by leveraging improvements in the areas of people, process, and technology.
  • Build relationships with project stakeholders including legal, tax, risk management, fulfillment, supply chain, and various business stakeholders that fosters a strong focus on improvement to the delivery experience
  • Conduct data and statistical analyses to quantify return on investment
  • Lead the presentation of data, insights, and recommendations
  • Build and leverage internal process management and improvement expertise


Your Life and Career at Saks OFF 5TH:

  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment 
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.


We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.