Director, Store Operations

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. 

What This Position Is All About:

Key Responsibilities:
Operational Leadership:

• Develop and execute operational strategies that drive efficiency, cost savings, and superior store performance.
• Oversee day-to-day store operations, ensuring compliance with company policies, procedures, and standards.
• Identify and implement process improvements to enhance operational consistency and effectiveness across locations.
• Lead initiatives to optimize staffing models, labor management, and operational Workflows.

Store Support

• Store Operations Process Support
• Store Operations Process Training (for DVPs)
• Store Operational Execution Compliance ( Rtv’s , Transfer, etc) Support for DVPs
• Store Communications in StoreForce
• Store Task Management in StoreForce
• Executes Workload Planning Meeting
• Supports DC / Transportation partnership for stores
• Supports SFS Execution & training (for DVP’s)

Facilities Maintenance

• Ticket Execution 
• Facilities Budget Tracking &Adherence 
• Housekeeping Strategy & Program  Execution  
• Maintain Vendor Relationships / Drive Vendor Productivity 
• EMS System Scheduling & Adherence

Project Management

• Store Openings / Store Closings
• Store Remodel/ Renovations 
• Tech Rollouts (for hardware initiatives)

Customer Experience Excellence

• Collaborate with cross-functional partners to ensure the delivery of a consistent and exceptional in-store experience.
• Develop strategies to enhance customer engagement, loyalty, and satisfaction, aligning with Saks Off 5th’s brand values.
• Establish and track performance metrics to evaluate the success of operational and customer experience initiatives.

Team Leadership and Development

• Foster a culture of accountability, continuous learning, and innovation within the team.
• Provide clear direction, set measurable goals, and regularly assess team performance against KPIs.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• 5-7 years in store-level retail operations, with at least 2-3 years in multi-unit leadership or regional operations role.
• Proven track record of managing complex operations in a multi-location retail environment.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to lead, inspire, and develop high-performing teams.
• Proficiency in retail systems, operational tools, and data analysis platforms.

Your Life and Career at Saks OFF 5TH

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

The pay range for this position at commencement of employment is expected to be between $95,000 and $130,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

If you are a California resident, click here: https://bit.ly/3Layf5I to review our California Candidate

Privacy Notice.

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your
application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of
employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment 
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.