FT Selling Associate

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. 

What This Position Is All About:

Saks OFF 5TH is the premier online luxury off-price destination, offering a curated selection of top brands to fashion-forward customers at unbeatable prices. By reimagining traditional off-price retail with a digitally-native approach, we focus on delivering an exceptional customer experience across our website and app.

WHAT THIS POSITION IS ALL ABOUT

Imagine helping customers discover their unique style, every day, while working with some of the world’s most coveted luxury fashion brands. We’re looking for a dynamic, energetic, and reliable associate with a passion for style and a commitment to exceeding expectations.

As a Fine Jewelry Specialist for the Effy Brand, you will be instrumental in creating memorable customer experiences and reinforcing our reputation as the top luxury-value destination. You’ll directly impact our business by establishing yourself as a trusted style advisor and finding innovative ways to encourage customer loyalty and repeat visits.

This role is ideal for someone eager to become an expert in the off-price luxury market, stay current on product knowledge, and enhance the Saks OFF 5TH clienteling experience. If you excel at building relationships, have a keen eye for style, and bring an engaging and upbeat personality, this is the perfect opportunity for you to shine!

Primary Job Functions:

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Be familiar with store inventory to provide customers with best product knowledge

• Consistently greet customers and educate them on current promotions

• Foster repeat business by building relationships with customers and promoting Saks credit card

• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards

• Resolve customer issues through aligning to the core values of trust, integrity and respect

• Achieve individual and store goals for sales, customer acquisition and loyalty program participation

• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed

• Complete the markdown process with urgency and accuracy in accordance to company standards

• Participate in store programs and selling events

• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards

• Adhere to Asset Protection control and compliance procedures

• Support the store’s shortage and theft awareness program through reporting methods provided by the company 

• Efficiently complete tasks or special projects assigned by store leadership

Who Are You:

• Customer champion who provides a personalized shopping experience

• Driven sales professional who meets and exceeds performance targets and upholds service standards

• Passionate and enthusiastic fashion expert with an outstanding work ethic 

• Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation

• Expert communicator with the special ability to build strong internal and external relationships

You Also Have:

• High school diploma or equivalent

• Experience in a retail, customer service, or sales environment 

• Proven sales track record and results driven mindset

• Competitive drive and entrepreneurial confidence to succeed

• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships

• Thorough knowledge of the fashion industry and a passion for sharing your expertise 

• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes

• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

• Flexibility to work evenings, weekends and public holidays 

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment 
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.